Our store policies can be found below. Please read all policies before ordering.
To order Schoolhouse educational products click here.
|Stock Products Ordering |
Ready-Made Handwriting Styles and Schoolhouse Fonts can be ordered online anytime and then downloaded immediately. You can also select CD shipping to have the software shipped on CD. Items ordered on weekends and holidays, or after 3 p.m. on weekdays, will ship the next business day.
|Custom Font Processing Time|
Custom fonts (Pro, Print and Sig) are processed within 2 to 3 weeks, after we receive your Handwriting Sample Form via mail or email. We cannot create a custom font without your handwriting sample form. Rush Processing is also available (see below).
Your Pro or Print font is processed within 5 business days of receipt of your Handwriting Sample Form. Sig fonts are processed within 2 business days. Add Rush Processing during Checkout.
|We accept all major credit cards (Visa, MasterCard, Discover, American Express), and also check cards (from U.S. banks). Please contact us if you prefer to pay by check or money order (U.S. only). We do not accept cash. U.S. schools and government offices may use purchase orders; contact us for details.PayPal users: you can use your PayPal credit card or debit card to order online.|
|Email Shipping |
A link is emailed to you for downloading your completed custom font. Stock Handwriting Fonts can be downloaded as soon as you complete your order online.
NOTE: Download links expire after 30 days.
|Refund Policy |
If you decide not to use the product you have purchased, you can delete the software and request a refund within the first 30 days of purchase. Refunds are issued to the original purchaser only; shipping charges cannot be refunded if the product has shipped on CD. No refunds will be given after 30 days. Unfilled custom orders can be exchanged for other products.
|Satisfaction Guaranteed |
If you are not completely satisfied with your custom vLetter software after you receive it, we will work with you to resolve your issues, or refund your money within 30 days of shipping. Shipping charges and Rush Processing fees cannot be refunded. Refunds are issued to the original purchaser only.
Just in case you lose your handwriting font, or it is accidentally deleted, we can replace it FREE within 30 days of the original shipping date.
|Replacement after 30 Days|
If you have lost your download file, and the download link has already expired (after 30 days), we can replace your download file from our secure archives for a small fee. Downloads are deleted regularly to keep files secure and to increase server efficiency. Replacements for previous version software can be purchased for the upgrade price.
|We are closed on all national holidays in the United States. We will also be closed for Thanksgiving (fourth Thursday and Friday in November) and Christmas (Dec. 24-25). Christmas ordering: Please keep in mind that US Mail takes a lot longer in the weeks before Christmas, due to the huge volume of letters, cards and gifts being sent, and also due to occasional poor weather conditions. If you are ordering a custom font and want it completed before Christmas, it is best to return the handwriting form to us via a trackable method (Priority Mail with Delivery Confirmation, or overnight express delivery), as we are not responsible for delays in the US Mail or other delivery services. Also, keep in mind the processing times at the top of this page. We need to receive your form 2 to 3 weeks in advance of holidays for standard processing, or at least 5 business days in advance for Rush processing. Please indicate if you would like Rush processing, and include payment. 2012 deadlines: Handwriting sample forms must be received by Dec. 10 for normal processing with email delivery, and by Dec. 17 for 5-day Rush processing with email delivery. Our free download delivery method is the fastest way to receive your custom software, once it is ready to ship. Be sure your email account does not block our email domain (vLetter.com), and be sure to check your junk mail box anyway, if you don’t see the email in your Inbox. You can receive email delivery in addition to CD delivery at no extra charge. Be sure to indicate the shipping method on your form.|