Ordering


Our store policies can be found below. Please read all policies before ordering.

Order Processing

Stock Products Ordering
Ready-Made Handwriting Styles and Schoolhouse Fonts can be ordered online anytime and then downloaded immediately. You can also select CD shipping to have the software shipped on CD. Items ordered on weekends and holidays, or after 3 p.m. on weekdays, will ship the next business day.
Custom Font Processing Time
Custom fonts (Pro, Print and Sig) are processed within 2 to 3 weeks, after we receive your Handwriting Sample Form via mail or email. We cannot create a custom font without your handwriting sample form. Rush Processing is also available (see below).
Rush Processing
Your Pro or Print font is processed within 5 business days of receipt of your Handwriting Sample Form. Sig fonts are processed within 2 business days. Add Rush Processing during Checkout.
$25.00
2nd System Version
Need to use your vLetter Pro on a different operating system? You can order a 2nd version for Windows or Mac. 2nd System Version is only for pre-Version 6 products. All Version 6 products and above are already cross-compatible.
$69.95

Payment Methods

We accept all major credit cards (Visa, MasterCard, Discover, American Express), and also check cards (from U.S. banks). Please contact us if you prefer to pay by check or money order (U.S. only). We do not accept cash. U.S. schools and government offices may use purchase orders; contact us for details.PayPal users: you can use your PayPal credit card or debit card to order online.


Shipping

Email Shipping – Greenest Shipping!
A link is emailed to you for downloading your completed custom font. Stock Handwriting Fonts can be downloaded as soon as you complete your order online. Use this option if you are experienced at downloading files and creating your own backup on CD or other media.
NOTE: Download links expire after 30 days.
FREE
US Priority Mail Shipping – Green Shipping!
Your product on CD, delivered in approximately 2-3 days. Choose this option if you are not experienced at downloading files.
$10.00
Express Mail Shipping
Your product on CD, sent via Overnight delivery within the lower 48 states (available for custom font orders only).
$25.00
Global Priority Mail
Your product on CD, sent via International Mail to addresses outside the US. Delivery may take up to 4 weeks to some countries.
$20.00


Returns

Refund Policy
If you decide not to use the product you have purchased, you can delete the software and request a refund within the first 30 days of purchase. Refunds are issued to the original purchaser only; shipping charges cannot be refunded if the product has shipped on CD. No refunds will be given after 30 days. Unfilled custom orders can be exchanged for other products.
Satisfaction Guaranteed
If you are not completely satisfied with your custom vLetter software after you receive it, we will work with you to resolve your issues, or refund your money within 30 days of shipping. Shipping charges and Rush Processing fees cannot be refunded. Refunds are issued to the original purchaser only.


Software Replacement

Download Replacement
Just in case you lose your handwriting font, or it is accidentally deleted, we can replace it FREE within 30 days of the original shipping date.
FREE
Replacement after 30 Days
If you have lost your download file, and the download link has already expired (after 30 days), we can replace your download file from our secure archives for a small fee. Downloads are deleted regularly to keep files secure and to increase server efficiency.Replacement CD’s can be shipped for the $10.00 fee plus shipping.Replacements for previous version software can be purchased for the upgrade price.
$10.00


Holiday Closures

We are closed on all national holidays in the United States. We will also be closed for Thanksgiving (fourth Thursday and Friday in November) and Christmas (Dec. 24-25). Christmas ordering: Please keep in mind that US Mail takes a lot longer in the weeks before Christmas, due to the huge volume of letters, cards and gifts being sent, and also due to occasional poor weather conditions. If you are ordering a custom font and want it completed before Christmas, it is best to return the handwriting form to us via a trackable method (Priority Mail with Delivery Confirmation, or overnight express delivery), as we are not responsible for delays in the US Mail or other delivery services. Also, keep in mind the processing times at the top of this page. We need to receive your form 2 to 3 weeks in advance of holidays for standard processing, or at least 5 business days in advance for Rush processing. Please indicate if you would like Rush processing, and include payment. 2012 deadlines: Handwriting sample forms must be received by Dec. 10 for normal processing with email delivery, and by Dec. 17 for 5-day Rush processing with email delivery. Our free download delivery method is the fastest way to receive your custom software, once it is ready to ship. Be sure your email account does not block our email domain (vLetter.com), and be sure to check your junk mail box anyway, if you don’t see the email in your Inbox. You can receive email delivery in addition to CD delivery at no extra charge. Be sure to indicate the shipping method on your form.